You can contact GatheringUs by email Support@GatheringUs.com or by phone at 609-832-3155.

 If you want your memorial permanently deleted, send an email to Support@gatheringus.com and request that it be deleted. A member of our support team will delete the memorial and send you written confirmation once it has been deleted.

Memorials do not expire, so you and your community can come back, plan gatherings, anniversaries, and view memories whenever you want.

Grieving is a process that cannot be rushed. You can raise a memorial fund at any time. There is no limit for when to start your memorial, though we recommend that if you are raising money for funeral costs, the sooner the better. Crowdfunding from family and friends can make things easier. 

Please contact us here with any feedback or thoughts you have about your GatheringUs experience.

Yes. If a memorial page shows up on our website/is searchable, it is a public memorial open to any donor. We just ask that you be respectful if you do not know the family.

Setting a goal to gives people a number to work towards. Making the first donation often increases fundraising as people are more inclined to donate after they see the first donation.

For Personal Donations: the average funeral costs $7,000 to $10,000. We recommend discussing goals with the family, and deciding whether you need to cover costs of a funeral service, additional funds to support the family and/or donate to charity.

Although we monitor Memorials, GatheringUs does not guarantee the authenticity of a Memorial. If you do not know the organizer and can not verify their identity, do not make personal donations to that Memorial. Charitable donations are sent directly to the charity through Pledgeling our online charitable partner.  If you believe that a Memorial is misleading or fraudulent, let our team know by reporting it here.

There are two types of donations options on GatheringUs.  Charity Donations made through our charitable donation partner, Pledgeling are all tax deductible.  Immediately after contributing donors will receive a donation receipt by email from Pledgeling.

Personal donations to cover funeral and medical expenses, and other costs, are generally considered to be personal gifts and are not typically tax-deductible, as they do not go directly to a charitable organization. Check with a tax professional for additional guidance. GatheringUs does not provide receipts for tax purposes for personal donations.

Donors may choose to give GatheringUs a voluntary tip during the donation process. These tips allow us to maintain and improve our free platform so we can help even more people. We are incredibly grateful for the donors who help power GatheringUs.

Donations have a standard credit card payment processing fee of 2.9% plus $0.30.

You can turn off the fundraising function in the Admin Options on the View Memorial page. Click on Change funding goal and use of funds, and under the Content menu select Turn Off Fundraising.  

Your memorial doesn’t end when your funding goal is reached. Your Memorial remains online and is a lasting communal space where loved ones can gather to share stories, memories, updates, anniversaries, and plan gatherings.  You can also increase your fundraising goal at anytime.

You can raise funds for a non-profit charity by going to Donations in the Admin Options menu.  Select the Charity option and search for a non-profit charity or you can search by cause.  There is an option to enter a goal amount.  Click "Save Changes."

Click on Create a Memorial and you will be taken on a step-by-step guide to create a memorial.  You can also check out our Planning Resources, To Do Checklist, and Blog for information and suggestions on how to commemorate your loved one. Still have questions? Feel free to contact us.

Link your bank account to Wepay in order to transfer funds to your bank account. You will receive an email from Wepay with instructions to setup your account within 14 days. 

You will receive an email from Wepay with instructions to link your bank account. You must do this within 14 days of receiving a donation. 

Yes. You have the option of making your Memorial and/or gatherings private and only accessible to people you share the link with.  In the Admin Options, click on Edit Memorial which will bring you to the Content tab.  Go to the Privacy Options.  To make it private, uncheck this box - the Memorial will be unlisted and only accessible to people you share the link with. 

Yes, users are able to create more than one Memorial on GatheringUs.

Creating a Memorial on GatheringUs is free. There is no platform fee. A standard credit card payment processing fee of 2.9% plus $0.30 is deducted from the donation.